Cancellation and refunds

Who our services are for.

Our services are provided to businesses, including new and home-based businesses, for their business use.

Cancelling before work starts.

Email studio@tphilautia.com. If we have not started work, we will refund any payment you have made within 14 days.

Cancelling after work has started.

You will pay for the work completed up to the date you tell us, based on the agreed price or quote. We will refund any remaining amount within 14 days.

If you are buying as a consumer.

If you are buying for personal use and not for a business, you have a legal right to cancel within 14 days. Email us and we will explain how this works for your order.

Contact.

Tphilautia Creative Studio, trading name of Theepiha Rani Sathavoo
Flat 6, One Newgate
Croydon
CR0 2FB
Email: studio@tphilautia.com